Common questions

When a call is missed, Lanavix texts the caller back within 60 seconds, holds the conversation, and can book an appointment on your calendar — using your real business hours, services, and pricing.

Yes. Every conversation is visible in your Inbox in real time, and you can jump in and reply yourself at any point.

Only what you've confirmed: your services, pricing, hours, and service area, set up during onboarding or synced from your Google Business Profile and website. It doesn't invent answers about your business.

It says so honestly instead of guessing, and flags the conversation so you can follow up personally.

Yes. When a customer is ready, the Receptionist can put the job on your calendar directly.

After a job's marked complete, we text the customer a direct link to leave a Google review. If a review comes in, our AI can draft a response for you to review and send.

Every plan includes a 14-day free trial. A payment method is collected at checkout, but you're not charged until the trial ends. Cancel before then and there's no charge.

Yes — a payment method is required to start the trial, even though you won't be charged until it ends.

Email moh@lanavix.com and we'll cancel your subscription. Access continues through the end of your current billing period, and you won't be billed again after that. Self-serve cancellation isn't available yet.

Not self-serve yet. Email moh@lanavix.com and we'll switch your plan manually — this avoids any risk of being billed for two overlapping plans at once.

Your first paid month: if you don't recover at least one job worth more than your monthly fee while actively using Missed-Call Text-Back, Reputation Autopilot, or Lead Generator, email us for a full refund. See our Refund Policy for the exact terms.

Most businesses are up and running in about five minutes: connect your phone number and Google Business Profile, and Lanavix starts answering missed calls right away.

You're responsible for complying with the Telephone Consumer Protection Act (TCPA), CAN-SPAM, and applicable carrier guidelines when using Lanavix's SMS features — see our Terms of Service for details. Lanavix sends transactional, business-initiated replies (missed-call text-backs, review requests you trigger), not marketing blasts.

All data is encrypted at rest and in transit. We never sell your data. Row Level Security ensures other Lanavix customers can never see your leads or conversations — see our Privacy Policy.

Email moh@lanavix.com, or use the contact form.