Last updated: June 2026
If you do not recover at least one job worth more than your monthly fee within 30 days of your first paid month, contact us at moh@lanavix.com for a full refund. This guarantee applies to your first month only and requires that you actively use the platform's core features (Missed Call Text-Back, Reputation Autopilot, or Local Lead Blast) during that period.
Email moh@lanavix.com with your account email and the reason for your request. We aim to respond within 1 business day. Approved refunds are issued to your original payment method via Stripe and typically appear within 5-10 business days.
Once you're past your first paid month, we don't provide prorated refunds for unused portions of a billing period. You can cancel anytime from your account settings — cancellation takes effect at the end of your current billing period, and you won't be billed again.
If your plan includes a free trial period, you will not be charged until the trial ends. Cancel before the trial ends to avoid any charge.
Questions about a charge or a refund? Contact us at moh@lanavix.com.
See also our Terms of Service.